Knightsbridge Carpet Cleaners Service Terms
These Terms and Conditions set out the basis on which Knightsbridge Carpet Cleaners provides carpet, upholstery and related cleaning services to residential and commercial customers in its service area within the United Kingdom. By placing a booking, you agree to be bound by these Terms and Conditions, which form a contract between you and Knightsbridge Carpet Cleaners.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the individual, business or organisation requesting and receiving services from Knightsbridge Carpet Cleaners.
Company, we, us or our means Knightsbridge Carpet Cleaners.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, end of tenancy cleaning and any related services agreed between the Customer and the Company.
Premises means the property or location where the Services are to be carried out.
Technician means any employee, contractor or representative of the Company who provides the Services.
2. Scope of Services
The Company provides professional cleaning services in its designated service area. The specific Services to be provided will be as described at the time of booking and confirmed in the booking confirmation. The Company reserves the right to decline any booking where the Premises are outside its normal operating area or where the Services requested are not within its usual scope of work.
The Customer is responsible for ensuring that the Services requested are appropriate for the type of carpets, rugs, upholstery and surfaces at the Premises. The Company may offer guidance based on information provided by the Customer but cannot be held liable where information supplied is incomplete or inaccurate.
3. Booking Process
Bookings may be made by the Customer through the Company’s designated booking channels. A booking is an offer by the Customer to purchase Services in accordance with these Terms and Conditions. The booking will only be deemed accepted and a contract formed when the Company issues a booking confirmation.
The Customer must provide accurate details, including the address of the Premises, type and approximate size of areas or items to be cleaned, access requirements and any specific concerns such as stains, odours or delicate materials. The Company may adjust the quoted price if the information provided is materially inaccurate or incomplete.
The Company reserves the right to refuse any booking at its discretion, including where there are health and safety concerns, access issues or where the Premises are outside the Company’s service coverage at the requested date and time.
4. Access to Premises
The Customer is responsible for providing safe and timely access to the Premises at the agreed time. If parking permits, visitor passes or specific access instructions are required, these must be arranged in advance by the Customer.
Where the Technician is unable to gain access or commence work due to issues within the Customer’s control, such as no one present to admit the Technician, incorrect address details or inaccessible areas, the Company may treat this as a late cancellation and apply the relevant charges set out in these Terms and Conditions.
The Customer must ensure that the Premises are in a condition suitable for cleaning, with personal items, fragile objects and valuables safely stored away from areas where the Technician will work.
5. Customer Responsibilities
The Customer agrees to:
Ensure that all areas to be cleaned are reasonably free from clutter, personal belongings and hazards.
Inform the Company in advance of any known defects, damage, loose fittings, instability of carpets or furniture, or particular sensitivities such as colour fastness issues.
Notify the Technician of any alarm systems, security measures or building regulations relevant to the work.
Supervise children, pets and vulnerable persons during the provision of Services to ensure their safety.
The Company shall not be responsible for any damage or delay arising from the Customer’s failure to comply with these responsibilities.
6. Pricing and Quotations
Prices for Services will be provided to the Customer at the time of booking, based on the information supplied. All quotations are estimates only and may be adjusted where the actual work required is greater than described or where additional Services are requested on site.
The Company will notify the Customer of any required adjustments to the price before commencing the additional work. If the Customer does not agree to the revised price, the Company may proceed with only the Services covered by the original quotation, where feasible, or cancel the booking in accordance with these Terms and Conditions.
7. Payments
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company accepts commonly used methods of payment as advised at the time of booking.
For commercial Customers or larger projects, the Company may require a deposit or full prepayment before the date of service. Where an invoice is issued with payment terms, payment must be made in full by the due date specified on the invoice.
If payment is not received when due, the Company reserves the right to charge interest on overdue sums at the statutory rate and to recover any reasonable costs incurred in obtaining payment, including debt collection and legal fees.
8. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by providing notice through the same or another agreed communication method used for booking. The following cancellation terms apply unless otherwise stated in writing by the Company:
If the Customer cancels more than 48 hours before the scheduled start time, no cancellation fee will normally be charged.
If the Customer cancels within 24 to 48 hours of the scheduled start time, the Company may charge a partial cancellation fee to cover lost time and administrative costs.
If the Customer cancels less than 24 hours before the scheduled start time, or fails to provide access at the time of the appointment, the Company may charge up to the full quoted price.
The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances such as staff illness, equipment failure, extreme weather, access difficulties or other matters beyond its reasonable control. In such cases, the Company will seek to offer an alternative appointment at a mutually convenient time. The Company will not be liable for any indirect loss or expense arising from such cancellation or rescheduling.
9. Service Standards and Limitations
The Company will provide the Services with reasonable care and skill, using appropriate cleaning methods and products in line with industry practice. However, certain limitations apply:
Stain and odour removal is not guaranteed. Some stains and odours may be permanent or only partially treatable depending on their nature, age, the material and any previous cleaning attempts.
Normal wear and tear, discolouration, fading, pile shading and other age-related changes in carpets and fabrics cannot be reversed by cleaning and may become more apparent after cleaning.
The Company cannot be held responsible for existing damage, weak fibres, loose seams or poorly fitted carpets that become more noticeable or deteriorate during or after cleaning.
If, in the Technician’s professional opinion, continued work risks damage to items or surfaces, the Technician may suspend or adapt the Services and will inform the Customer accordingly.
10. Health and Safety
The Company is committed to carrying out Services in a safe manner, in line with relevant health and safety requirements. The Customer must notify the Company of any known health and safety risks at the Premises, including but not limited to hazardous materials, unstable flooring, exposed electrical wiring or restricted ventilation.
The Technician may refuse to carry out or may suspend Services where, in their reasonable opinion, conditions present an unacceptable risk to health and safety. In such circumstances, the Company may treat the visit as a cancellation by the Customer and apply the relevant charges, particularly where the risks were not disclosed in advance.
11. Liability
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
Subject to the foregoing, the Company’s total liability for any loss or damage arising out of or in connection with the provision of Services, whether in contract, tort or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific Services giving rise to the claim.
The Company shall not be liable for any indirect, consequential or economic loss, including loss of profits, loss of business, loss of use or loss of opportunity, arising in connection with the Services or these Terms and Conditions.
The Customer is responsible for securing valuables, fragile objects and items of particular sentimental or monetary value before the Services begin. The Company shall not be responsible for loss of or damage to such items unless expressly agreed in writing and arising solely from the Company’s proven negligence.
12. Damage and Complaints
If the Customer believes that damage has occurred as a result of the Services, the Customer must notify the Company as soon as reasonably possible and no later than 48 hours after completion of the work. The Customer must provide full details and, where available, evidence such as photographs.
The Company will investigate any complaint in good faith and may request access to the Premises to inspect the alleged damage. Where damage is proven to be caused solely by the Company’s negligence, the Company may, at its discretion, arrange repair, replacement or a reasonable financial settlement, subject always to the limitation of liability in these Terms and Conditions.
13. Waste Handling and Environmental Compliance
The Company will handle and dispose of any waste generated during its Services in accordance with applicable UK waste management and environmental regulations. This may include vacuumed debris, contaminated water from cleaning processes and any disposable materials used during the Service.
Where waste must be removed from the Premises, the Company will manage such removal in compliance with relevant legislation. The Customer agrees not to request or require the Company to dispose of waste in any unlawful manner or to leave waste in areas where it could create environmental or health hazards.
The Customer is responsible for any pre-existing waste at the Premises that is not generated by the Services. If significant pre-existing waste or contamination is discovered, the Company may adjust the quotation or decline to proceed where it would breach regulations or present an unacceptable risk.
14. Insurance
The Company maintains insurance cover appropriate to the nature of its Services, including public liability insurance. Details of cover may be provided upon reasonable request. Insurance is subject to the terms, conditions, exclusions and limits of the relevant policy, and any claim will be considered in light of those policy terms.
15. Force Majeure
The Company shall not be liable for any delay in performing or failure to perform its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, power failures, transport disruptions, civil unrest, epidemic, pandemic, or the acts or omissions of third parties.
16. Personal Data and Privacy
The Company will collect and use personal data provided by the Customer for the purpose of managing bookings, providing Services, processing payments and handling queries or complaints. Personal data will be processed in accordance with applicable data protection laws in the United Kingdom.
The Customer is responsible for ensuring that any personal data they provide is accurate and up to date. The Company will retain personal data only for as long as necessary for the purposes set out above or as required by law.
17. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking. The current version of the Terms and Conditions will be made available on request.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services.
19. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which will continue in full force and effect.
20. Entire Agreement
These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior agreements, understandings or representations, whether oral or written, relating to their subject matter.
By confirming a booking and allowing the Services to proceed, the Customer acknowledges that they have read, understood and agreed to be bound by these Terms and Conditions.