Knightsbridge Carpet Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Knightsbridge Carpet Cleaners provides carpet and upholstery cleaning services to residential and commercial customers in the UK. By making a booking, confirming an appointment, or allowing work to begin, the customer agrees to these terms. They are intended to create clarity around the carpet cleaning service, the booking process, payment arrangements, cancellations, liability, waste handling, and the legal rules that apply to our agreement.

These terms apply to all services offered under the Knightsbridge Carpet Cleaners name, including standard carpet cleaning, stain treatment, odour treatment, rug care, upholstery cleaning, and related add-on services. In these terms, “we”, “us”, and “our” refer to Knightsbridge Carpet Cleaners, and “you” or “the customer” refers to the person or business requesting the service. If a written quotation or service note conflicts with these terms, the written quotation or service note will apply only to the extent of the conflict.

We may amend these terms from time to time. The version in force at the time of booking will usually apply to your appointment, unless a later change is required by law. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue to apply. Nothing in these terms affects your statutory rights as a consumer where applicable.

1. Booking Process

A booking is formed when you request a service and we confirm an appointment, quote, or estimated time slot. A request alone does not guarantee availability. We reserve the right to decline or postpone a booking if the property, access arrangements, surface type, expected condition, or requested service falls outside our operational capacity. The carpet cleaners service may require pre-inspection details, photographs, room measurements, or information about fibre type, staining, previous treatments, and water supply access.

Before confirming, we may ask for details such as the number of rooms, the type of flooring, furniture to be moved, parking considerations, and whether any special treatment is required. Any quotation is based on the information provided at the time of enquiry and may be revised if the actual condition differs materially from the description supplied. If we discover additional work is needed on arrival, we will explain the proposed adjustment before continuing, where reasonably practicable.

It is your responsibility to ensure that the property is ready for cleaning at the scheduled time. This includes reasonable access to all agreed areas, a safe working environment, and the removal or securing of fragile items, valuables, and confidential documents. If access is delayed, the start time may be adjusted, and where we are unable to complete the service due to lack of access or preparation, a call-out or wasted attendance charge may apply.

2. Service Conditions and Customer Responsibilities

You must tell us before the appointment about any known risks, including pre-existing damage, weakened flooring, loose seams, colour instability, hidden obstructions, mould, pest activity, water damage, or delicate materials. We are not responsible for damage caused by undisclosed conditions or defects that would not be reasonably identifiable before treatment begins. If we believe a surface is unsuitable for cleaning by the requested method, we may refuse or modify the service for safety or quality reasons.

Customers are responsible for ensuring that electrical sockets, water access, and basic utilities required for the service are available and safe to use. If we are asked to move furniture, the customer must confirm that items are suitable to be moved and that they are empty and safely liftable. We may decline to move certain items, including heavy antiques, pianos, oversized wardrobes, wall-mounted units, or items that present a risk of injury or damage.

Where parking, permits, loading restrictions, or access limitations affect our attendance, you must make reasonable arrangements in advance unless we agree otherwise. Delays caused by missing access information, blocked entry, unsafe conditions, or unavailable utilities may result in waiting time charges or a revised schedule. The customer should ensure that pets are secured and that children or other occupants are kept away from the work area during treatment and drying periods.

3. Pricing and Payments

Prices are normally quoted in advance based on the information supplied by the customer. Unless stated otherwise, all prices are in pounds sterling and may be subject to VAT where applicable. A quotation is an estimate of the service cost and is not necessarily a fixed price if the scope changes, the property differs from the description given, or additional work is requested during the visit. Any changes will be explained before they are carried out, wherever possible.

Payment is due on completion of the service unless a different arrangement has been agreed in writing. We may accept bank transfer, card payment, or another agreed method. Cash payments, if accepted, must be made in full at the time of service. In some cases, we may request a deposit or advance payment to secure a booking, particularly for larger jobs, repeat business, specialist treatment, or appointments requiring reserved time.

If a deposit is taken, it may be non-refundable except where cancellation rights under consumer law apply or where we cancel the booking without fault on your part. Late payment may result in administration charges, interest, or recovery action to the extent permitted by law. We reserve the right to suspend future bookings, withhold optional follow-up services, or pursue unpaid sums through lawful means if an invoice remains outstanding.

Additional Charges

Additional charges may apply for stain-specific treatments, same-day appointments, heavily soiled items, extra drying support, weekend or out-of-hours attendance, parking fees, congestion or loading costs where unavoidable, or work that takes materially longer due to the actual condition of the textile or site. Any extra charge will be communicated before it is incurred if reasonably possible. We will not charge for optional add-ons that have not been agreed by the customer.

4. Cancellations, Rescheduling, and Access Failures

You may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may depend on the type of service and the level of preparation already undertaken. For standard appointments, more notice is preferred to allow us to allocate the time to another customer. If you cancel at short notice, we may retain a deposit or charge a cancellation fee where permitted by law and where we have incurred loss.

If you are a consumer, you may have statutory cooling-off rights for certain bookings made at a distance or off-premises. However, if you request that the service begins within the cancellation period, you may be asked to acknowledge that your right to cancel may be reduced once work has started. Where the service is fully completed during the cancellation period at your request, the statutory cancellation right may no longer apply.

If we arrive and cannot complete the work because you are not present, access is denied, the property is unsuitable, or safety conditions prevent attendance, this may be treated as a late cancellation or failed appointment. In such cases, we may charge a reasonable call-out fee, wasted travel time, or a proportion of the booking value, depending on the circumstances and the costs already incurred. We will always aim to act fairly and in line with applicable consumer law.

We reserve the right to reschedule or cancel an appointment if staff safety, equipment availability, severe weather, traffic disruption, or other events outside our reasonable control make attendance impracticable. If we cancel for reasons within our control, we will offer a new appointment or refund any advance payment for the cancelled part of the service, as appropriate.

5. Liability and Service Limitations

We will carry out services with reasonable care and skill. However, carpet and upholstery cleaning may not always achieve complete removal of stains, odours, wear marks, shading, previous damage, or permanent contamination. Some fibres, dyes, or finishes are naturally sensitive and may react unpredictably to cleaning solutions, moisture, agitation, or heat. We do not guarantee perfect restoration, colour uniformity, or full stain removal unless expressly agreed in writing.

Our liability for loss or damage is limited to loss or damage that is foreseeable and directly caused by our breach of contract or negligence, subject to any non-excludable legal rights. We are not liable for indirect or consequential losses, including business interruption, loss of profit, loss of use, or emotional distress, except where the law says otherwise. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.

You must notify us of any alleged issue as soon as reasonably possible after the service is completed and before the area is heavily used, cleaned by another contractor, or altered in a way that may affect inspection. We may request photographs, access to the area, or an opportunity to inspect the item before any remedial step is agreed. If a complaint is upheld, our preferred remedy may be re-cleaning, rectification, or a fair reduction in price, depending on the facts.

We are not responsible for damage caused by pre-existing defects, unsuitable pre-treatment by another party, hidden faults in flooring or fabric, unstable dyes, or the customer’s failure to follow post-cleaning advice where that advice has been provided. If we move items at your request, we will exercise reasonable care, but fragile, valuable, or unstable objects remain your responsibility unless we have expressly agreed otherwise in writing.

6. Waste Regulations and Environmental Handling

As a professional carpet cleaning company, we handle waste in accordance with applicable UK waste laws and environmental duties. Waste may include removed debris, contaminated cloths, packaging, waste water, or other residues generated during the service. We will manage our operational waste responsibly and may separate, store, transport, or dispose of it using appropriate lawful methods. We do not knowingly dispose of waste in a manner that would breach environmental or public health requirements.

Some jobs may generate waste water, detergent residue, extracted soil, or contaminated materials that require controlled handling. Where reasonably necessary, we may collect or remove waste from the site, but only to the extent included in the service or agreed in advance. If special disposal is required because of hazardous contamination, excessive soiling, pest activity, biohazard concern, or unusual site conditions, additional charges may apply and the work may be refused if safe handling is not practical.

You remain responsible for any domestic or commercial waste created by your own activities at the property, including items removed before cleaning, if they are not part of our agreed service. You must not ask us to transport unlawful, unsafe, or prohibited materials. If you fail to disclose contamination risks, and our team must take extra measures to protect health or meet legal disposal duties, we may amend the scope, pause the service, or charge a reasonable additional amount.

Where our work involves discharge, extraction, or runoff, we will take reasonable steps to avoid causing pollution or damage to drains, surfaces, or the wider environment. Customers should not place cleaning chemicals, bleach, or unknown substances into the textile before our attendance, as this can increase environmental and safety risks and may affect the result. We may refuse to proceed where we believe the job would create an unacceptable waste or contamination issue.

7. Complaints, Delays, and Force Majeure

If you are unhappy with any part of the service, you should notify us promptly so we can review the matter and decide whether further action is appropriate. We may ask for evidence and access to inspect the work. Delays caused by traffic, weather, supplier problems, accidents, illness, utility failures, or other events outside our reasonable control may affect appointment times without making us liable for losses arising solely from the delay, provided we act reasonably in the circumstances.

Where performance is delayed by events beyond our control, we will try to inform you and offer a revised time or date. If the delay becomes excessive, either party may agree to cancel the affected appointment. Any refund or payment adjustment will be made based on the work already carried out and the costs reasonably incurred. We are not responsible for failures caused by force majeure events, including severe weather, fire, flood, strikes, civil disorder, or government restrictions.

8. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with the services, these terms, or any quotation shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring proceedings in another UK jurisdiction. If any dispute cannot be resolved informally, the parties may use lawful alternative dispute resolution methods where appropriate.

By booking with Knightsbridge Carpet Cleaners, you confirm that you have read, understood, and agreed to these terms and conditions. They form the basis of the service contract and are designed to create a fair framework for both the customer and the provider. If you are unsure about any part of these terms, you should seek clarification before the appointment is confirmed. The latest accepted booking details, quotation, and any written amendments will be treated as part of the agreement between the parties.